What’s the change you want
to see?
The iMPACT Institute™ starts with the change you want—not the
problem.
To assist people in achieving their goals, we provide a variety of
tools plus a worldwide network of consultants, facilitators, and
speakers. We craft every solution to fit the culture and needs of
your specific group, delivering just-in-time experiential learning
that makes a difference.
How does The
iMPACT Institute™ create a solution?
Steps to the Impact Model™:
- Individual and Team Assessment
- Consultation with Stakeholders; Focus groups to gather info
- Creation and Design of custom solutions
- Delivery of Solution
- Evaluation of Solution; Report on Return on Investment (ROI)
- Individual and/or Team Coaching
How have organizations benefited from
the Impact Model™?
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At a
National Operations Center . . . |
| The iMPACT Institute™
contracted with the National Operations Center for the
leading provider of managed voice and data networking
solutions to business. The company wanted one consistent
message delivered to its customers. For Phase 1, The iMPACT
Institute™ assessed individuals, interviewed key
stakeholders, and created a 6-hour trainer led solution that
was delivered to every employee and supervisor in the
National Operations Center. |
Months after the training, supervisors said:
“Our employees have been so focused on technical skills that many
did not have customer service skills, so we need much more of this
to build the type of customer service we want.”
“I can see a heightened awareness, and I take opportunities to
discuss class information with my team to support what they
learned.”
“The course offered a great deal and people learned a lot.”
And the participants said:
“I received a lot of good information that I use in performing my
daily job duties and in my personal life.”
“Best instructor I have ever had here!”
“The instructor deserves to be commended. A better job could not
have been done.”
“It was probably the best training class I have ever attended.”
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At a
National Telecomm Company . . . |
| A 125 year old company, a
global leader in local, long distance, internet and
transaction based voice and data services was facing
redistribution of teams in a union environment where
tensions were high. The iMPACT Institute™ created a special
program to help people deal with uncertainty. An
experiential workshop gave people coping tools and skills to
make decisions for the next steps in their lives. |
“I think the class is on the mark. It addresses the objectives
we all discussed. You are creating value at a time when it is
desperately needed.”
—SB, District Manager
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At
Strategic Air Command, United States Airforce. . . |
| The iMPACT Institute™ led
officers and staff through a custom facilitation and
simulation. Participants left with new skills on how to
coach and debrief their superiors and fellow military and
civilian personnel on sensitive diversity issues. |
At a Large Statewide Credit Union . . . |
| A large statewide credit union
had an incident involving understanding across ethnic and
gender lines. The iMPACT Institute™ assessed, consulted,
created and delivered a Diversity initiative. |
The participants said:
“I learned things about myself that I didn’t know.”
“It really opened my eyes, especially the Diversity profile.”
“It opened my mind,; I might need to adjust my attitude.”
The director of training said this:
“The subject matter is difficult and can be controversial, yet this
program was successful in getting our employees to think about
Diversity. Thanks for your expertise!”
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At a
Financial Services Firm . . . |
| A financial services firm
scheduled their National Sales Conference in Denver and
wanted to inspire their Account Executives to move their
business to new heights and grow personally in the process.
The iMPACT Institute™ interviewed eight Account Executives from different
sides of the business, created custom video vignettes
depicting scenes specific to this population, hired a
graphic recorder to capture the keynote live and delivered
the product. |
The president of the company said this:
“We’d like to thank you for your efforts in making our
National Sales Conference absolutely outstanding. Your presence and
support are immeasurable to us. Your participation was instrumental
to the success of this year’s meeting. We’re glad you reminded them
that not all clients are alike, and that they must be creative and
open to new ways of conducting their business to be successful with
a client. Having your knowledge available at this year’s conference
was invaluable. Thanks also for providing the graphic recorder.
Having your message shown in visual format also helped get the
message across to the attendees. Everyone was very impressed by the
end result, and we are proud to have it displayed in our training
room!”
The participants said:
“I enjoyed hearing and seeing your humorous and captivating
presentation. The technology was incredible. You really have a
winner there! You are a good listener and you are a good observer of
your audience and life.”
—KW, Denver
Contact The iMPACT Institute™ today to begin the change process.
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“This was an excellent use of company resources to
improve the company exponentially. She was excellent as
an instructor, coach and motivator. She allowed the
class to expand beyond the confines of the curriculum,
while still being able to relate and bring the class
in-line. Thanks!”
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“I received in 6 hours more information about myself, my co-workers
and my customers than I have in the many years of personal
searching, reading books and therapy. It was truly an incredible
experience!”
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“This training was right on target! The instructor was
outstanding!”—LD, Manager
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“Today our board for which I serve as president had the
good fortune of having Christie Ward present a workshop
on Public Speaking and other wonderful life long tools.
We found Christie to be a fabulous presenter and a
lovely woman with a lot of experience under her belt.
She held our attention very well and left us with so
many wonderful ideas, suggestions and tangible goals. I
found the women in the room to be so appreciative that
we had hired such a qualified facilitator. Our women
actually left today with a very strong foundation and
asking Christie to come back at another time to continue
the learning process. Anyone that hires Christie is in
for a real treat.”—AT, President
AJWF of Colorado
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